I’m a designer & researcher focused on humane & inclusive design practices.

My Mission

I believe that inclusion drives innovation & helps connect people, so I focus on the 20% instead of the 80%* when working on products. 🦄 I fight passionately for the voice of the people who use the products that either myself, or my team, designs. ✊ I believe that designing with inclusion & ethics in mind benefits businesses & customers alike, plus it’s just the right thing to do. 💟

 
 

*That magical number in the world of product.

 

Specialties

UX Research

User Testing

User Interviews

Workshops

Qualitative Research

Quantitative Research

Strategy

User Experience

Inclusive Design

Design Thinking

User Interface

Visual Design

Betsy
My happy place–hiking up Ebenalp in Appenzellerland, Switzerland

My happy place–hiking up Ebenalp in Appenzellerland, Switzerland

Experience

 

Hewlett Packard Enterprise

Fort Collins, Colorado, USA

June 2019–Present

 

UX Designer & Researcher

View Research

 

ComplyRight

Pompano Beach, Florida, USA

January 2018–April 2019

 

Product Designer

Partnered with executive product team to define product roadmaps, create new product concepts, & prioritize key features for the HRDirect Smart Apps SaaS Platform. Collaborated with front & back-end developers, key stakeholders, SCRUM Master, & Product Owners while designing wireframes, defining interactions, & building prototypes. Worked with product team to redesign the SaaS platform to meet W3C accessibility standards.

View ComplyRight Case Study

 

TRIM Agency

Fort Lauderdale, Florida, USA

March 2016–January 2018

 

Product Designer

Created UI, UX, & interaction designs for digital products across a multitude of platforms, industries, & clients. Demonstrated design concepts. Built a communicative & collaborative relationship with clients. Interfaced with developers & strategists to build more agility company- wide, resulting in new agile processes. Trained new team members & managed outside contractors.

Clients: AAF, Azelis Americas, Dream Defenders, Drop In, DPZ, General Provision, NASTY Total Athletic Care, Swing Shift, Vibiio, Wyncode

 

Zendo

Fort Lauderdale, Florida, USA

June 2014–February 2016

 

Designer

Served as the lead UI, UX, & interaction designer for the Zendo native iOS apps. Collaborated with key members of the executive, development, marketing, & product management teams to ensure feasibility, define the user’s experience, & research competitive products. Built necessary requirements, specifications, & interactive prototypes. Reviewed user testing feedback, designed the e-commerce website, branding, & visual identity systems. Lead transition to new software platforms to build cross- team agility.

View Zendo Case Study

 

ICON Worldwide

BĂĽhler, Switzerland

August–November 2013

 

Designer

Collaborated with a team of designers & web developers to create multidimensional campaigns for organizations within the non-profit, automotive, pharmaceutical, & education industries. This included designing branding & corporate identity; brochures & other publications; large- format outdoor advertisements; social media campaigns; promotional materials; & creating wire-frames, sitemaps, & designing layouts for websites & mobile applications.

Clients: Vifor Pharma, Credit Suisse, Saut Foundation, University of Saint Gallen, Actelion Pharmaceuticals, Car4You.ch

 

3G Publishing, Inc.

Remote

June 2011–Present

 

Vice President

Established company identity, formatted and digitized books for Amazon Kindle, designed collateral marketing materials, display graphics, website, and publications for a children's publications company.

 

Savannah College of Art & Design

Savannah, Georgia, USA

September 2008–March 2012

 

Drawing & Design Peer Tutor, Level II

Provide students with guidance and constructive criticism on technical and conceptual dilemmas found within drawing and design. Certified Peer Tutor through the College of Reading and Learning Association.

View Before & After

 

Project M Lab

Greensboro, Alabama, USA

March 2011

 

Designer & Photographer

Participated in a Project M Design Blitz led by Bernard Canniffe and Louis Baker. Challenged the status-quo by “thinking wrong” to allow for true innovation. Collaborated with a team of students to photograph the Greensboro Opera House and create marketing designs for the rehabilitation and renovation of the historic structure.

 

Madison Art Center

Madison, Tennessee, USA

January 2006–July 2007

 

Volunteer

Assisted in constructing gallery exhibitions and theater productions. In charge of cash register, updating mailing lists, and filing paperwork.

 

Technical

 

Certifications

 

Certified Scrum Product Owner (CSPO), Google Design Sprint 2.0 Facilitator.

 

Skills

 

Qualitative Research, UX Research, Interviews, Card Sorts, Surveys, A/B Tests, Usability Tests, Tree Tests, Click Tests, Journey Mapping, UX, UI, Visual Design, Management, Collaboration, User Testing, Design Thinking, Accessibility, Inclusion.

 

Software, Apps, & Languages

 

UserZoom; Mural; Sketch; Zeplin; InVision; Marvel App; AdobeCC; Atlassian Confluence & Jira; Google Analytics; Wordpress; HTML; CSS; Final Cut Pro.

 

Awards & Features

 

Hewlett Packard Enterprise

 

Women’s Excellence Award

2022 Nominee

Life Inside the Element: 2021 Awards

”Be Unconditionally Inclusive”

“Commit and Go”

“Demonstrate We Before I”

 

Forrester

 

“Five Best Practices for Inclusive Design”

by Gina Bhawalkar

The inclusive research methods and personas that I established (alongside my awesome team) at Hewlett Packard Enterprise are featured as best practices for inclusive design by Gina Bhawalkar. Check it out!

 

Education

 

SCAD

Savannah, Georgia, USA

Lacoste, Provence, France

 

M.A. Graphic Design, 2012

B.F.A. Photography, 2009

Academic & Artistic Honors Scholar

Graduated Magna Cum Laude

Study Abroad in France and Greece

3.81 GPA